Connecting Your Phone Number

Connecting Your Phone Number

Learn how to forward your existing business phone number to CallMyBusiness.ai for 24/7 AI handling.

Option 1: Use Our Provisioned Number (Recommended for New Users)

We'll assign you a dedicated number that your customers can call:

1. Go to Dashboard → Phone Settings
2. Select "Platform-Provisioned Phone"
3. Verify your business details for KYC
4. We'll provision a number within 24 hours

Option 2: Forward Your Existing Number

Keep your current business number and forward calls to us:

1. Get your temporary forwarding number from Dashboard
2. Log into your phone provider (Twilio, Vonage, etc.)
3. Set up call forwarding to our number
4. Configure call forwarding rules (time-based, overflow, etc.)

Testing Your Connection

Verify everything works by:

1. Call your phone number from a different phone
2. Your agent should answer with your greeting
3. Check Dashboard → Calls to see the call log

Test Both Normal and Failure Paths

A successful ring is only the first check. Test during business hours and after hours, then trigger any transfer or callback path your workflow supports. If you forward an existing number, temporarily disable and re-enable forwarding once so you know exactly where the control lives with your carrier.

Common Forwarding Problems

• Forwarding loops: the destination eventually routes back to the original number.
• Wrong caller ID behavior: the forwarded call hides the original caller number.
• Conditional forwarding conflicts: busy/no-answer rules differ from always-forward rules.
• Carrier delay: changes may take a short period to propagate before tests behave consistently.