Terms & Conditions

These Terms & Conditions (the “Terms”) are a binding agreement between you, your business, and CallMyBusiness.ai (“we,” “us,” or “our”). By accessing, registering for, subscribing to, onboarding with, or using our platform, you agree to these Terms.

If you use the Services on behalf of a company, agency, reseller, or other organization, you represent that you are authorized to accept these Terms on its behalf.

These Terms are version-ready and may be supplemented by future addendums, including privacy addendums, enterprise agreements, reseller or agency terms, and multilingual versions.

Please review our Privacy Policy at:

Our Privacy Policy explains how CallMyBusiness.ai collects, uses, stores, and protects information related to accounts, onboarding, AI receptionist workflows, calls, SMS messages, analytics, and support interactions.

For SMS Campaigns, SMS replies, and future Call Campaign features, please also review our SMS & Calling Policy.

CallMyBusiness.ai provides AI receptionist software-as-a-service tools that may include AI voice agents, call answering, call routing, lead capture, appointment booking workflows, call summaries, transcripts, analytics, integrations, and related automation features.

Our platform uses third-party providers, including Retell AI for AI voice agent conversations and Twilio for phone numbers, SMS, telephony, routing, carrier connectivity, verification, and related compliance infrastructure.

You understand that AI voice agents are automated software systems and not human employees, licensed professionals, emergency dispatchers, legal advisors, medical providers, or financial advisors.

• You are responsible for providing accurate business, billing, phone, compliance, and onboarding information.
• You are responsible for reviewing AI workflows, prompts, greetings, escalation rules, call recording settings, transfer numbers, and SMS workflows before going live.
• You must maintain appropriate caller disclosures, recording notices, AI-use notices, and consent records required by applicable laws.
• You are responsible for the conduct of users, staff, contractors, agencies, or resellers using your account.
• You must keep login credentials secure and notify us promptly of unauthorized access.

Our platform may support SMS communications for verification, onboarding, appointment booking, follow-up workflows, lead notifications, support communications, and interactions with participating businesses.

The primary SMS use case is conversational customer-care messaging for AI receptionist SaaS operations. Messages are generally transactional, service-related, support-related, onboarding-related, appointment-related, or requested by users or participating businesses.

• Consent: SMS messages, calls, and automated communications may only be sent to contacts who have clearly opted in to receive them from your business.
• Uploaded contacts: You are responsible for the accuracy, legality, and completeness of uploaded contact consent records, including consent notes, opt-in dates, and phone numbers.
• Prohibited lists: You may not upload purchased lists, scraped contacts, harvested phone numbers, third-party lists without valid consent, or contacts who opted out.
• Opt-out: Recipients may opt out by replying STOP. You agree to honor opt-out requests and not message or call users who have opted out.
• Platform suppression: CallMyBusiness.ai may block, suppress, or prevent messages or calls to contacts who opt out, reply STOP, complain, or present compliance risk.
• Help: Recipients may reply HELP to receive support instructions or contact contact@callmybusiness.ai.
• Carrier disclaimer: Mobile carriers are not liable for delayed or undelivered messages.
• A2P support: You agree to provide accurate campaign, brand, business, and use-case information needed for Twilio, carriers, The Campaign Registry, or other A2P 10DLC requirements.

Users may opt in to receive SMS messages by:

• submitting onboarding forms
• registering an account
• booking appointments
• requesting demos
• requesting customer support
• interacting with participating businesses
• enabling AI receptionist workflows
• requesting SMS notifications

Users can opt out at any time by replying STOP. Users can reply HELP for support instructions.

By signing up, onboarding, booking appointments, requesting demos, using AI receptionist workflows, interacting with participating businesses, submitting a phone number, or otherwise opting in, users consent to receive calls, texts, verification codes, appointment updates, service-related messages, and AI receptionist workflow communications from CallMyBusiness.ai, its customers, or participating businesses as applicable.

Consent is not a condition of purchase where prohibited by law. Users can opt out of non-essential SMS communications by replying STOP. Standard messaging and data rates may apply.

Businesses using the platform are responsible for obtaining legally sufficient consent from their customers, callers, leads, uploaded contacts, and appointment participants before enabling SMS, calls, or outbound communication workflows.

When uploading campaign contacts, you may be required to confirm that contacts opted in and that you accept responsibility under these Terms and the SMS & Calling Policy.

• Subscription fees cover access to the software platform and selected features.
• Phone numbers, SMS, calling minutes, carrier surcharges, A2P registration, Twilio/provider costs, and usage-based telephony charges may be billed separately or passed through.
• Campaign SMS messages and calls may be billable. You are responsible for usage generated through your account, subject to plan limits, daily limits, pricing, and applicable provider or platform charges.
• You authorize us or our payment processor to charge recurring subscription fees, usage fees, taxes, and applicable provider costs.
• You may cancel according to your account settings or by contacting support. Cancellation stops future renewals but does not automatically refund prior charges unless required by law or stated in a separate written agreement.
• If payment fails, we may suspend or limit access until your account is brought current.

We do not guarantee that AI outputs will be accurate, complete, lawful for your specific industry, or suitable for every caller interaction. You remain responsible for final business decisions and communications made through or based on the platform.

You may not use the Services to:

• Send spam, unlawful robocalls, deceptive SMS, phishing attempts, or unsolicited marketing without required consent.
• Upload purchased lists, scraped contacts, harvested phone numbers, third-party lists without valid consent, or contacts who opted out.
• Violate TCPA, CTIA guidelines, A2P 10DLC requirements, CAN-SPAM, HIPAA, privacy laws, telemarketing laws, consumer protection laws, or carrier policies.
• Impersonate others, misrepresent your business, send misleading messages or calls, or submit false A2P registration or KYC information.
• Transmit illegal, harmful, abusive, discriminatory, explicit, or fraudulent content.
• Attempt to bypass platform limits, security controls, carrier rules, or provider restrictions.

We aim to provide reliable service, but we do not guarantee uninterrupted, error-free, or delay-free operation. Service may be affected by internet outages, carrier networks, Twilio, Retell AI, payment processors, hosting providers, third-party APIs, maintenance, regulatory blocks, number suspension, A2P campaign review, spam filtering, or force majeure events.

Telephony and SMS delivery depend on third-party carriers and providers. We do not guarantee SMS or call delivery because carriers, providers, customer devices, blocked numbers, consent status, opt-outs, compliance filters, phone number availability, porting delays, regional restrictions, or provider outages may affect delivery.

SMS Campaigns and future Call Campaigns may be limited by daily caps, account limits, safety review, billing status, consent checks, delivery history, opt-out activity, and abuse-prevention controls.

We may suspend, restrict, or terminate access to the Services if we believe you violated these Terms, applicable law, provider policies, carrier requirements, A2P rules, payment obligations, security requirements, or acceptable use standards.

We may also pause or review phone/SMS functionality when required by Twilio, carriers, regulators, payment processors, or compliance partners.

We may limit, suspend, disable, or block SMS or calling features if abuse, missing consent, high complaint risk, excessive failed delivery, opt-out issues, policy violations, or compliance concerns are detected.

To the maximum extent permitted by law, CallMyBusiness.ai and its affiliates, providers, employees, contractors, and partners will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, business interruption, lost calls, missed leads, SMS delivery failures, AI inaccuracies, or provider outages.

Our total liability for claims related to the Services will not exceed the amounts paid by you to CallMyBusiness.ai for the Services during the three months before the event giving rise to the claim, unless applicable law requires otherwise.

These Terms are designed to support future additions, including privacy addendums, data processing addendums, enterprise agreements, agency/reseller terms, white-label terms, and multilingual versions.

If a separate signed agreement conflicts with these Terms, the signed agreement controls only for the specific customer and scope covered by that agreement.

For questions about these Terms, SMS compliance, billing, cancellation, or platform support, contact us at: